Shipping Policy

Order Processing Time

After your payment has been successfully verified, orders are normally processed within 1-3 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotional events, holidays, or periods of unusually high order volume, processing may take longer than usual.

Shipping Methods & Delivery Times

HAWKVEIL currently ships to eligible addresses within the United States.

Orders are shipped through trusted carriers and logistics providers, which may include UPS, USPS, FedEx, or other approved delivery partners.

The carrier and fulfillment location may vary depending on product availability, package size and weight, and the delivery destination.

Typical delivery estimates are:

• Processing time: 1-3 business days
• Transit time: approximately 3-7 business days
• Estimated total delivery time: approximately 4-10 business days from the date the order is placed

Delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by carrier delays, weather, holidays, incorrect delivery information, or other circumstances outside HAWKVEIL's reasonable control.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

From time to time, HAWKVEIL may offer free or promotional shipping on qualifying orders. Any applicable conditions will be displayed on our website or during checkout.

Shipping availability and rates for Alaska, Hawaii, Puerto Rico, U.S. territories, or other extended-service areas may vary and will be shown at checkout where available.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

Please allow some time after receiving your shipment confirmation for tracking information to become active in the carrier's system.

Orders With Multiple Items

We make every reasonable effort to ship items in the same order together.

However, depending on inventory availability, product type, or fulfillment location, items from the same order may be shipped separately and may arrive at different times.

If your order is shipped in multiple packages, you may receive a separate shipment notification and tracking number for each package.

If You Don't Receive Your Package

If your tracking information shows that your package has been delivered but you have not received it, please:

1. Check around the delivery location and with other members of your household;
2. Check with neighbors, building management, or your mailroom, if applicable;
3. Allow up to 24 hours, as carriers may occasionally mark packages as delivered shortly before final delivery; and
4. Contact our customer support team if the package still cannot be located.

We will assist you in investigating the shipment with the carrier where appropriate.

HAWKVEIL is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the shipping address provided by the customer.

If you have not received a shipping confirmation within 5 business days after placing your order, please contact us so we can review the status of your order.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If an order is returned to HAWKVEIL because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another circumstance attributable to the recipient, additional shipping charges may apply if the order is reshipped.

Changing Your Delivery Address

Before Your Order Ships

If you need to change your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered the fulfillment process.

After Your Order Ships

Once a package has been transferred to the carrier, HAWKVEIL may not be able to change or redirect the delivery address.

Any available delivery changes may be subject to the carrier's policies and additional fees.

Delivery Delays

HAWKVEIL is not responsible for shipping delays caused by circumstances outside our reasonable control, including but not limited to:

• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Government actions
• Labor disruptions
• Incorrect or incomplete shipping information
• Peak holiday shipping volumes

If a significant shipping issue occurs, please contact us and we will make reasonable efforts to assist you.

Contact Us

HAWKVEIL | A brand operated by Xentinel LLC | Email: support@hawkveil.com | Website: www.hawkveil.com | Customer support inquiries are generally handled during normal U.S. business days.