Privacy Policy

1. Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Contact information: name, email address, telephone number, billing address, shipping address, and similar contact details.
• Account information: account identifiers, login credentials, profile details, preferences, and settings.
• Order and transaction information: products purchased, order history, shipping information, returns, warranty requests, and related transaction records.
• Payment information: payment details needed to complete a purchase. Payment card information may be processed directly by Shopify or other payment processors and may not be stored by HAWKVEIL in full.
• Customer support information: messages, questions, troubleshooting information, warranty submissions, feedback, reviews, photos, videos, and other materials you choose to provide.
• Marketing and promotional information: information you provide when subscribing to communications, participating in surveys, promotions, events, or product testing programs.
• Other information: any other information you voluntarily provide through the Services.

Information Collected Automatically

When you use our website, applications, or connected Services, we and our service providers may automatically collect certain information, including:

• Device and browser information: device type, browser type, operating system, language, settings, and similar technical information.
• Identifiers and network information: IP address, cookie identifiers, mobile or device identifiers, and similar identifiers.
• Usage information: pages viewed, features used, links clicked, referring and exit pages, session duration, interactions with our website or app, and diagnostic information.
• Approximate location: general location inferred from an IP address or similar information. If a feature requests more precise location information, we will rely on device permissions and applicable law.
• Cookies and similar technologies: cookies, pixels, SDKs, web beacons, and similar technologies used for essential functions, analytics, personalization, security, and, where applicable, advertising.

HAWKVEIL Device, App, Media, and AI Data

HAWKVEIL products may include cameras, microphones, sensors, wireless connectivity, mobile-app integration, performance-analysis features, and artificial-intelligence or computer-vision features. Depending on the product, feature, settings, permissions, and how you use the Services, information processed may include:

• Device information: device serial number or identifier, firmware and software version, battery status, connectivity status, configuration, and diagnostics.
• Performance information: timing data, shot or split information, feature interactions, settings, and other performance-related data generated by supported features.
• Media: photos, video, audio, thumbnails, metadata, or other recordings created, imported, uploaded, synchronized, or shared through compatible HAWKVEIL products or Services.
• AI and computer-vision outputs: detections, classifications, measurements, overlays, timing results, hit/miss or directional analysis, and other outputs generated by supported features.

The location and duration of storage for media and device data may depend on the specific product and feature, including whether information is stored on the HAWKVEIL device, a paired mobile device, or systems used to provide a cloud-enabled feature. We do not claim that every HAWKVEIL product or feature collects every category listed above.

If we materially change how a feature collects or uses personal information, we may provide additional notice through the app, product documentation, website, or other appropriate means.

2. How We Use Information

We may use personal information for the following purposes:

• To provide, operate, maintain, and improve the Services.
• To process orders, payments, shipping, returns, warranty claims, and customer support requests.
• To create and manage accounts and authenticate users.
• To connect, configure, update, troubleshoot, and support HAWKVEIL devices and applications.
• To provide requested recording, timing, performance-analysis, AI, computer-vision, and related product features.
• To monitor performance, diagnose technical problems, maintain security, prevent fraud, and protect users and our business.
• To understand how customers use our products and Services and to improve product design, software, user experience, and customer support.
• To communicate about orders, accounts, product updates, security notices, policy changes, and administrative matters.
• To send marketing or promotional communications where permitted by law and subject to your choices.
• To personalize content and measure the effectiveness of our website, marketing, and advertising.
• To comply with legal obligations, enforce our agreements, resolve disputes, and establish or defend legal claims.
• For other purposes disclosed at the time of collection or with your consent.

3. Cookies, Analytics, and Advertising

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, measure website performance, understand traffic, detect fraud, and support marketing. Some technologies are essential to site operation; others may be used for analytics or advertising where permitted.

We may use third-party analytics, commerce, advertising, or social-media tools, including services made available through Shopify and other technology providers. These providers may process information under their own privacy policies.

You can control many cookies through your browser settings and, where offered, through website privacy or cookie controls. Blocking certain technologies may affect site functionality.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients as reasonably necessary:

• Service providers and processors: companies that provide e-commerce hosting, payment processing, fulfillment, shipping, customer support, cloud hosting, analytics, security, communications, software development, and other services on our behalf.
• Payment and commerce providers: including Shopify and payment processors used to complete transactions.
• Shipping and fulfillment partners: to fulfill and deliver orders.
• Advertising and analytics partners: where used and permitted by applicable law, for analytics, campaign measurement, or advertising.
• Professional advisors: accountants, auditors, attorneys, insurers, consultants, and similar advisors.
• Business transaction recipients: in connection with a merger, financing, investment, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction.
• Government or legal recipients: when required by law, legal process, or valid governmental request, or when reasonably necessary to protect rights, property, security, or safety.
• Other recipients: at your direction or with your consent.

We do not sell personal information for money. Certain disclosures involving advertising or analytics technologies may be considered a "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws even when no money changes hands. Where applicable, we provide legally required choices regarding those activities.

5. User-Generated Content and Public Information

If you choose to submit a public review, social-media post, testimonial, contest entry, photo, video, or other content for public display, information contained in that content may become publicly available. Please do not include information that you do not want others to see.

6. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, platforms, or services. This Privacy Policy does not govern the privacy practices of third parties. We encourage you to review their privacy policies before providing information or using their services.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, completing transactions, maintaining business and tax records, supporting warranties, protecting security, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs. When personal information is no longer reasonably necessary, we may delete, de-identify, or aggregate it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights to:

• Request access to or confirmation of personal information we process about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request a portable copy of certain personal information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy-rights request where applicable.
• Receive equal service and not be unlawfully discriminated against for exercising privacy rights.

To submit a privacy request, email support@hawkveil.com and identify the privacy right you wish to exercise. We may need to verify your identity before completing certain requests. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

We may retain information when necessary to comply with law, complete transactions, protect security, prevent fraud, exercise legal rights, or satisfy another legally permitted exception.

10. U.S. State Privacy Disclosures

Maryland Residents

The Maryland Online Data Privacy Act (MODPA) may provide Maryland residents with rights concerning access, correction, deletion, data portability, and certain opt-outs, subject to the scope, thresholds, and exceptions of applicable law. Where MODPA applies to HAWKVEIL, we will process verified requests in accordance with applicable requirements.

California Residents

If the California Consumer Privacy Act, as amended (CCPA), applies to HAWKVEIL and to your information, California residents may have rights to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive non-discriminatory treatment for exercising applicable rights.

HAWKVEIL does not sell personal information for money. If any use of advertising or analytics technologies constitutes "sharing" or another regulated disclosure under California law, eligible users may exercise applicable opt-out rights through mechanisms we make available or by contacting us.

Other U.S. States

Residents of other U.S. states may have additional privacy rights under applicable state law. We will honor legally valid requests to the extent required.

11. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. Even if you opt out of marketing, we may still send transactional or administrative communications concerning orders, accounts, security, product support, or policy updates.

12. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 in a manner prohibited by law. If you believe a child has provided personal information to us without appropriate authorization, please contact us at support@hawkveil.com.

13. Recording, Privacy, and Other Individuals

HAWKVEIL products may allow users to capture photos, video, or audio. The user operating the product is responsible for using recording features lawfully, including obtaining any notice or consent required by applicable privacy, recording, surveillance, venue, workplace, or other laws and rules.

If content you create includes other individuals, their images, voices, or other information may be captured. Please use recording features responsibly and respect the privacy and rights of others.

14. International Users

HAWKVEIL currently markets and ships products within the United States. If you access our Services from outside the United States, you understand that information may be processed in the United States or other locations where our service providers operate, subject to applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, Services, technology, business practices, or legal requirements. When we make changes, we will update the Effective Date above. Where required by law, we will provide additional notice.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact:

HAWKVEIL | Operated by Xentinel LLC | Email: support@hawkveil.com | Website: www.hawkveil.com