Return & Refund Policy

1. Purpose and Scope

This Return & Refund Policy explains the return, refund, and exchange terms for HAWKVEIL products purchased directly by end consumers through hawkveil.com. It does not apply to dealers, distributors, resellers, or other purchases made for resale.

This policy is intended to work together with any separate limited warranty that applies to the product. If applicable law provides rights that are more favorable to the consumer, those rights will apply.

2. Order Cancellation

Orders may be cancelled for a full refund at any time before they have been shipped.

To request a cancellation, please contact support@hawkveil.com as soon as possible and include your order number.

Once an order has been shipped or transferred to the carrier, it can no longer be cancelled. After delivery, the order will be subject to the thirty (30) day return policy described below.

3. 30-Day Return and Refund Window

For products purchased directly from hawkveil.com, you may request a return and refund within thirty (30) calendar days after delivery. A valid order number or other proof of purchase is required.

For a non-defective return, the product must be unused, undamaged in appearance, in its original intact packaging, and in a condition that does not affect resale. The product must be returned with all original accessories, components, manuals, labels, and other included materials.

Products that have been used during the 30-day period are not eligible for a return for a non-quality reason or change of mind. This restriction does not apply where the product itself has an approved defect or other qualifying issue.

Returns that do not meet the conditions above may be denied or may be subject to a restocking fee of up to fifteen percent (15%) of the product's net purchase price.

For approved non-defective returns, the customer is responsible for return shipping costs unless HAWKVEIL agrees otherwise in writing.

4. Defective or Incorrect Products

If a product purchased from hawkveil.com arrives with a manufacturing defect, is materially damaged in transit, or is not the product ordered, contact HAWKVEIL as soon as reasonably possible. If the claim is approved, HAWKVEIL will provide return instructions and will cover reasonable return shipping costs.

For visible shipping damage, please preserve the packaging and provide photographs when requested. Reporting shipping damage promptly helps us investigate the carrier claim and resolve the issue faster.

Approved claims will be handled in accordance with Section 8 below.

5. Return Authorization and Shipping

All returns must be authorized by HAWKVEIL before shipment. Contact HAWKVEIL at support@hawkveil.com to request return instructions and the correct return address.

• Do not send a return to any address without prior authorization.
• Return shipments must be prepaid unless HAWKVEIL has confirmed that it will cover the shipping cost.
• Cash-on-delivery or unauthorized returns may be refused.
• Returns not shipped within seven (7) calendar days after return authorization may be refused, unless HAWKVEIL approves an extension.
• Use suitable protective packaging and a trackable shipping method. The customer is responsible for loss or damage in transit on customer-paid returns.

6. Refund Processing

After the returned product is received and inspected, HAWKVEIL will notify you whether the return is approved.

Approved refunds will be issued to the original payment method. Original outbound shipping charges, expedited shipping fees, duties, or other non-product charges are not refundable unless required by law or the return is due to HAWKVEIL error or an approved product defect.

Please allow up to fifteen (15) calendar days after HAWKVEIL receives the return for the refund to be processed. Your bank, card issuer, or payment provider may require additional time to post the refund.

7. Items Not Eligible for Return or Refund

• Requests submitted outside the applicable 30-day return window, except where required by law or covered by a separate warranty.
• Products purchased from an unauthorized seller.
• Non-defective products that have been used, worn, or otherwise show signs of use that affect resale.
• Products, packaging, accessories, components, manuals, labels, or other included materials that are damaged, altered, incomplete, or missing, unless the return is based on an approved defect or HAWKVEIL error.
• Products with intentional damage, abuse, misuse, unauthorized modification or disassembly, improper installation, or damage caused by failure to follow product instructions.
• Items marked final sale or otherwise identified as non-returnable at the time of purchase, where permitted by law.
• Returns shipped without authorization or more than seven (7) calendar days after return authorization, unless HAWKVEIL approves an extension.

8. Exchanges and Defective Product Remedies

For an approved defective product within the 30-day return window, HAWKVEIL may provide, as appropriate, a replacement, repair, or refund. Replacement availability is subject to inventory.

For non-defective products, HAWKVEIL may require the original item to be returned for refund and a new order to be placed.

9. Purchases from Dealers, Retailers, Marketplaces, or Other Authorized Channels

If you purchased a HAWKVEIL product from an authorized dealer, retailer, distributor, marketplace, or other third-party sales channel, the return and refund terms of that seller or platform generally apply. Please contact the original seller first. Any manufacturer warranty rights that apply to the product are separate from the seller's return policy.

10. Personal Data and User Content

Before returning a device, back up any files you wish to keep and remove personal data where reasonably possible. HAWKVEIL is not responsible for loss of video, photos, settings, or other user content stored on a returned product.

Returned devices may be reset, reformatted, repaired, refurbished, or replaced as part of the return process.

11. Safety-Related Battery Returns

Do not ship a lithium battery or battery-containing product that is swollen, leaking, punctured, severely damaged, overheated, or otherwise unsafe to transport unless HAWKVEIL provides specific shipping instructions. Contact HAWKVEIL first for safe handling guidance.

12. Incorrect Address, Refused Delivery, and Unclaimed Returns

The customer is responsible for providing an accurate shipping address and accepting delivery. Additional shipping, storage, redelivery, or return-to-sender charges resulting from an incorrect address, refused delivery, or an unclaimed shipment may be deducted from any refund where permitted by law.

13. Policy Updates and Applicable Law

HAWKVEIL may update this policy from time to time. The version in effect on the date of purchase will generally govern that purchase, except where a later version is more favorable to the customer or applicable law requires otherwise. If any provision of this policy conflicts with applicable consumer protection law, the applicable law will control.

14. Contact

For return authorization or questions about this policy, contact HAWKVEIL customer support.

Xentinel LLC
7845 Airpark Road, STE E, Gaithersburg, MD 20879
Email: support@hawkveil.com
Website: hawkveil.com